Here you will find information about all of our modules
SoftGuard represents a generation of integral alarm monitoring systems. Its wide range of capabilities are due to the combination of the most solid and advanced operating platform on the market, Windows Server, and the most widely used and reliable database engine for client-server applications, Microsoft SQL Server and, to complement the perfect trilogy, our modular monitoring system, which has been designed with cutting-edge technology and futuristic vision.
It was designed to integrate video and audio to the alarm events received at the central station in a simple and intuitive way, at the operator’s request or simply following verification routines or periodic control. The importance of video monitoring lies in the notorious decrease of the dispatched false alarms rate and the most efficient event solution.
It's function is the integral management of customer technical support. It receives requests for services from multiple sectors; allows periodic preventive service routines to be programmed, technicians, vehicles and materials to be assigned; identifies costs and delays involved in each order; monitoring the execution step by step; evaluates productivity in a personalized way and keep statistics of different services. Therefore, generating strategic information from your company’s technical area.
All the central station's incoming and outgoing telephone calls are digitalized and recorded on a disc, and identified by caller-id (incoming calls) and by dialed destination number (DTMF Out). This allows the operator to identify the call by client. Ongoing calls can be supervised, locally or via Internet, from any location. Searches can be conducted by date, time, incoming or outgoing number, client and/or operator’s comments.
It issues bills or fiscal records for services rendered to customers automatically, by ranges of clients or dealers, by groups or types of payments, on the basis of a table of rates and in the periods stipulated in each contract with the client. This system allows the user to follow up on payments and indicates the status of current accounts, payments received, and services that have been paid for or are awaiting payment. It also makes performing delayed payment reports possible, including notices to the monitoring operator.
This module has been specially designed to provide corporate customers with control over their accounts. Through web access, they are able to obtain graphic information about the state of their residences or branches with information on the status of each of them (activated/deactivated) and the alarm events received for each of the accounts. Its greatest potential lies in the visual impact for the recognition of situations with a global perspective.
This is a solution that allows Dealers to have access to the central station system via Internet and carry out the subscription/cancellation process and editing of their own accounts. It allows checking of clients' system status, obtaining summaries and history reports of global events or individual accounts, all of them customized with a logo and personal information. It optimizes the operator's time and gives more independence and autonomy to the Dealer.
Designed for Security and Monitoring companies wishing to have a top level corporate web site with technological design. There are 5 models to choose and they have POP3 e-mail accounts of the type email@example.com (15 Mb Max), e-mail groups aliases (Forwarders), on-line tickets’ module support desk, customizable Flash introduction, customizable central Flash banner, customizable animation in the Home section (Flash or gif animated) and multiple sections in HTML.
The central system's incoming events are automatically transferred, pursuant to a decision table, with or without operator’s intervention, to the competent authorities (police department, fire department or emergency service and others). The remote terminals receive detailed information (including photos and plans). The system requires the remote operator's identification and confirmation.
This module allows survaillance and monitoring of the equipment mounted on vehicles, loads and even people (Msd) using the AVL (Automatic Vehicle Location) systems and relates them to the client’s account at the central system. It is compatible with GPS tracking, radial triangulation, cellular networks, Doppler and others. Futhermore, it is apt for communication through radio, cell phone, trunking, GPRS and CDMA-1X, satellite and paging. The GIS engine uses Google Maps® digitalized cartography and requires an API Premier License.
This module has been specially designed to operate keeping in mind the widespread use of smart phones and tablets amongst the corporate and final clients who wish to access information about their alarm systems. The Corporate Client Web Access MOBILE module was created as an add-on to the Corporate Client Web Access module, meaning, that to operate the MOBILE application, the WEB version module is required. What makes this system so user friendly is that the client always has access to the information in an organized, convenient and automated manner, that does not require operator computing to use. To log in one must have a User ID and Password as the minimum security requirement to validate their credencials. The client can access the list of accounts in vertical form. Each account is graphed with a background color corresponding to the last event received in the central system and outlined in red or green based on the alarms current status (Activated/Deactivated.) Once an account is selected, the service information is shown. Here the client can view the selected account's information including the address, main phone number, graphical image, type of account, date of subscription, panel status, last signal received, etc.
Smartphones provide a wide variety of possibilities as personal emergency notification devices. Therefore, this new SoftGuard module called SmartPanics allows you to increase the individual protection of your clients at the very moment that something that must be operated at the monitoring station happens to them. The launching of this product is based on native applications for the following platforms: - Iphone iOS - Android - Blackberry 10 - Blackberry Os Applications will be purchased directly by the end user in the Store/Markets of each provider at a very low cost. The new SG-SmartPanics module will be installed in the monitoring central station, within the SG-WebDesktop platform to address the management of devices, their correlation with monitoring accounts, graphical customization and management. Once the first connection to the monitoring server has been made, after the client installs the application, an automatic system will download a set of SETTINGS including a wallpaper with logotype to customize the look and feel of the user. The events that will be generated will be: -SOS for panic or robbery -Medical emergency -Fire In all cases the button will require being held for a fixed time period to prevent false triggering and the animated image will inform the user. Once sent, the button must once again be held for a predetermined period of time to cancel the sent requests. Once an event has been sent, a new override button will allow the cancellation of the previous action to be sent to the operator at the central station. The events will be accompanied by the position of the device by the internal methods of the smartphone which are the location for the cellular network and GPS. This could be as accurate as a few yards. In SoftGuard Monitoring the event will be shown with an active location on the map. The advanced video function will enable the reception of the image of the event taking place captured by the user’s smartphone cameras at the monitoring central station, once enabled by the user. Maintenance functions and system testing will be included in the application settings menu, such as a TEST button which will send a manual test event from the user to the monitoring station. Communications are MULTIVIA to ensure reception of signals. The most widely used vias are the TCP-IP via employed either by the cellular data network or by wi-fi, and SMS when the data network is not available. SG SoftGuard Panics multiplies the protection you give your clients, benefiting from the built-in capabilities of their smartphones.
SOFTGUARD CONNECTIVITY GROWS EVERY DAY
Technological partners by category
IP Communicators (Eth-Gprs)
Monitoring mobile equipments by Gps
Online round control (Gprs)
Equipments for video verification
Monitorable access control equipments
Monitorable energized fences
Monitorable perimetral detection
Monitoring by radio
Monitorable Domotics - Remote
Fairs and global tradeshows where SoftGuard will be present: