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Now you can send PUSH notifications to your clients, during the attention of an alarm event



October 4th, 2017

In the latest update of the SoftGuard Suite, the function of sending push notifications or instant messaging is incorporated during the attention of an event. The process is simple and intuitive, the operator must select the SmartPanics contacts to whom notifications will be sent and a new tab will open to load the corresponding message.

 

This new functionality continues to break the paradigms of traditional monitoring and represents an advantage for payment companies, reducing costs and time, because the notifications are replaced via SMS or calls by Push Notifications without additional cost for the security company. Additionally, it speeds up the work of the operator, because while the event is taking place, it can inform its client step by step or quickly notify the rest of the family group or a specific user, who from their Smartphone, will have online information about what is happening. it's happening. In another case, a Push can be sent when a fault alarm is received to inform the assigned technician directly. In this way, the monitoring service continues to be invisible and is materialized in each subscriber's cell phone.
 
Push notifications are the most efficient form of notification that the client demands today, simply by using SmartPanics with the Global APP functionality, users can receive notifications of warnings or alerts and be directly connected to the monitoring center during any event, the same they will be shown with the typical red balloon counter of unread messages, thus they are alerted in a visible and simple way that a message has been sent to them. The PUSH is immediate and arrives in less than 1 second, much earlier than any email or SMS. In this way, we continue to innovate so that you offer your customers security and monitoring adjusted to their needs.

This new functionality continues to break the paradigms of traditional monitoring and represents an advantage for payment companies, reducing costs and time, because the notifications are replaced via SMS or calls by Push Notifications without additional cost for the security company. Additionally, it speeds up the work of the operator, because while the event is taking place, it can inform its client step by step or quickly notify the rest of the family group or a specific user, who from their Smartphone, will have online information about what is happening. it's happening. In another case, a Push can be sent when a fault alarm is received to inform the assigned technician directly. In this way, the monitoring service continues to be invisible and is materialized in each subscriber's cell phone.
 
Push notifications are the most efficient form of notification that the client demands today, simply by using SmartPanics with the Global APP functionality, users can receive notifications of warnings or alerts and be directly connected to the monitoring center during any event, the same they will be shown with the typical red balloon counter of unread messages, thus they are alerted in a visible and simple way that a message has been sent to them. The PUSH is immediate and arrives in less than 1 second, much earlier than any email or SMS. In this way, we continue to innovate so that you offer your customers security and monitoring adjusted to their needs.

 

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