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Module: Authority Dispatch Module: Authority Dispatch

 

The events that enter the central

system will be forwarded and addressed to the
competent authorities or to secondary monitoring
centers (sub-stations). The information received
in the remote terminals through the Desktop Web
system is detailed. Any action executed by the
remote operator will be recorded for subsequent
control.

The events that enter the central system will be forwarded and addressed to the competent authorities or to secondary monitoring centers (sub-stations). The information received in the remote terminals through the Desktop Web system is detailed. Any action executed by the remote operator will be recorded for subsequent control.

How do the monitoring station or sub-station authorities receive the events? 


The software module that receives the events, which is located at the relevant authorities’ facilities, is called a REPORTER.


This module is always connected to SoftGuard Router by the available link or links in your monitoring station.


When the REPORTER starts, the user (police, firefighter, etc) logs in to the system using his ID and password, becoming the operator in charge.


The change of operator is done with the ID and password of the new operator.


When there is a new event, it is shown on the screen immediately, a sound is heard and the period of time until the operator accepts the event is measured.


All this information goes back to the Incident database record in SoftGuard, relating them to the event and the client so that the operator at the central station can visualize it and the information goes to the client’s history records.




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