Case Study

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Banco Mercantil



Leadership: setting the course and being recognized as the best bank in the financial system.

Customer Service: vocation for satisfying our current and potential clients’ expectations.

Integrity: being honest, loyal and ethical professionals, placing collective interests before our own ones.

Excellence and Professionalism: attitude to perform an outstanding gestion, being able to adapt in an active and flexible way to changes, and obtaining the best results at personal, group and organizational levels.

Quality and reliability: complying with deals efficiently.

Responsibility for results: taking decisions assuming the responsibilities they imply.

Respect for everyone and for all work teams: creating an armony working envirnonment, a trust and integrity atmosphere, valuing diversity, effective communication and the construction of high performance teams that will allow mutual development.

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